Questions, answered.

Yes - this is what we do. Most designs can be made longer, shorter, wider or taller to suit your room. Tell a design expert the dimensions you need and they will confirm what is possible, the price difference and the lead time before you commit. See how customisation works.

Yes. The collection is shown in walnut, teak and oak with our standard finishes and cloths, but a design expert can quote the same piece in another timber, a different stain or oil, or a fabric from our swatch library. We post finish chips and cloth swatches on request.

Solid walnut, teak and oak; hand-woven natural cane; Indian marble and engineered quartz for table tops; solid brass hardware; and bouclé, linen or performance velvet over high-resilience foam. Wardrobe and bunk-bed carcasses use plywood with solid-timber fronts and frames. The full story is on our craft & materials page.

Very close, but timber is a natural material. Grain, figure and colour vary from board to board, cane weave differs slightly, stone carries its own veining, and screens show colour differently. We hold dimensions to ±2 cm and fabric pattern alignment to 3%. These are characteristics of the material, not defects.

Yes. Our showroom in Indore is open Monday to Saturday, 10:00–19:00, by appointment, with finish samples and fabric swatches on hand. If you cannot visit, we will send samples and, for larger orders, a short video walk-round of the piece. Details are on the contact page.

Most pieces arrive fully assembled. Beds, wardrobes, bunk beds and swings are delivered knocked-down for access and assembled in your room by our team as part of delivery.

Yes. The design is finished and can be made; only the photograph is pending. A design expert can send you drawings and finish samples today.

Pick the pieces you like on Talk to a design expert and open the chat - your picks arrive in WhatsApp already listed. A design expert confirms sizes, finishes and price, sends a written quotation, and the order is confirmed when you accept it and pay the advance. Full terms are in our terms of service.

Ready-to-ship pieces: 100% on confirmation. Made-to-measure pieces: 50% advance to begin production, the balance before dispatch. ⚠ The split is written on every quotation.

Bank transfer (NEFT / RTGS / IMPS), UPI, and a secure card payment link we send you. We do not take cash on delivery, and we never ask for card details in chat.

Yes. Every quotation shows the price inclusive of GST at 18% and includes delivery to the ground floor for most pin codes. Anything extra - remote-area delivery, manual lifting above the fourth floor without a lift - is itemised before you confirm.

Card payment links support the EMI options your bank offers; terms are set by the bank, not by us. Ask the design expert for a link with EMI enabled. ⚠

Ready-to-ship pieces can be cancelled free within 48 hours of confirmation; after that and before dispatch a handling fee of up to 10% may apply. Made-to-measure pieces can be cancelled free within 48 hours of paying the advance; once production has begun the advance is not refundable. Changes after confirmation may add cost and time - we will tell you before proceeding. See returns & refunds.

Yes, a GST tax invoice from Quantic Cloud Technologies Pvt. Ltd. is issued with every order. If you need it in a company's name with a GSTIN, tell us at the time of order.

We deliver within India only at the moment. Payments from Indian bank accounts and cards are accepted; international cards are not yet supported.

Anywhere in India a truck can reach. Ground-floor delivery is included in the quoted price for most pin codes; remote locations may carry a charge we tell you about before you confirm.

Ready-to-ship pieces are dispatched within 10–14 working days of confirmation; made-to-measure pieces take 4–6 weeks from the advance. ⚠ Transit is 2–7 days depending on distance from Indore. Your quotation carries the date for your order.

Yes. We message you on WhatsApp at dispatch and again 24–48 hours before delivery to agree a slot. If a delay is within our control we will tell you promptly; if it exceeds two weeks you may cancel a ready-to-ship order for a full refund.

Our team carries the piece to the room you choose, unpacks it, assembles and levels it, removes the packaging and - where included in the quotation - mounts wall-fixed units. Someone over 18 should be present to receive and inspect it.

Access. Please measure your building entrance, lift or stairwell, front door and the door of the room, allowing 10–15 cm each side for packaging, and tell us the floor number and any society rules. If a piece cannot get in on the day and we were not told, a re-delivery charge applies. The shipping policy has the full checklist.

Inspect it with our team before they leave, and send photographs on WhatsApp within 48 hours of delivery if you find anything later. Transit damage reported in that window is repaired, the part replaced, or the piece replaced at no cost. After 48 hours it is handled under the warranty instead.

We will hold the piece and rebook; a re-delivery charge covering the return transport applies. Pieces held for more than 30 days may incur storage.

Before dispatch, yes - message us and we will re-quote delivery if the pin code changes. After dispatch, only if the new address is on the same route.

10 years on the solid-timber frame and joinery; 1 year on finishes, cane, upholstery and hardware, both from the date of delivery. It covers defects in materials and workmanship under normal domestic use. The warranty page has the full table, exclusions and how to claim.

No. Your order confirmation is your certificate. The warranty is personal to the original purchaser at the original delivery address.

Message us on WhatsApp or email support with your order reference and two or three photographs. A design expert acknowledges within one working day; most claims are settled from the photographs and repaired at your home.

Dust with a dry or barely damp cloth, wipe spills at once, keep pieces out of direct sun and a metre from heaters and AC vents, and re-oil the hard-wax finish once a year with the tin we send. No sprays, polishes or abrasives. The care guide covers cane, stone, brass and fabric too.

Usually not. Solid timber takes on moisture in humid months and gives it up in dry ones, so a drawer that glides in April may drag in September. Wax the runners and it settles in November. If it does not, or if a joint has loosened, that is a warranty matter - message us.

18%, as set by the government. Our quotations show it included in the price.

If you are buying for a GST-registered business - an office, a hotel, a café - you may be able to claim ITC on the invoice. Give us the business name, GSTIN and billing address at the time of order so the invoice is raised correctly. Please confirm eligibility with your tax adviser; we cannot advise on your specific situation.

No. Input tax credit applies only to purchases made for business use by a GST-registered entity.

An e-way bill is the GST transport document required for any consignment worth more than ₹50,000 moving within or between states. Most of our orders cross that threshold, so most need one.

We generate it. For a personal purchase we need the consignee's name, delivery address and either PAN or Aadhaar number. For a business purchase we need the GSTIN and billing address. We ask for these on WhatsApp after the advance is paid, and they are used for the e-way bill and invoice only - see our privacy policy.