Effective 14 September 2026
Terms of service
01Who we are
I'm Rare is operated by Quantic Cloud Technologies Pvt. Ltd. (CIN U72200MP2019PTC049234, GSTIN 23AAACQ6253C1ZV), registered at First Floor, Plot No. 152, PU-4, AB Road, Behind C21 Mall, Scheme 54 PU4, Indore, Madhya Pradesh 452010, India. “We”, “us” and “I'm Rare” in these terms mean that company.
You can reach us on WhatsApp or by email at hello@imrare.in.
02Eligibility
You must be at least 18 years old and capable of entering into a binding contract under Indian law to place an order. If you are ordering on behalf of a company, you confirm you are authorised to do so.
We currently sell and deliver within India only. If you access the site from outside India you do so on your own initiative, and we cannot accept orders for delivery abroad.
03How orders work
There is no online checkout. The site is a catalogue; orders are confirmed in conversation with a design expert, usually over WhatsApp. A conversation becomes a binding order only when all three of the following have happened:
- we have sent you a written quotation (in the chat or by email) listing the pieces, dimensions, finishes, price, delivery estimate and payment schedule;
- you have confirmed it in writing; and
- we have received the advance payment set out in the quotation.
Until then nothing is reserved and prices, lead times and availability may change. Our order-confirmation message is your proof of purchase; keep it.
04Prices and payment
Prices are quoted in Indian Rupees and, unless the quotation says otherwise, include GST and delivery to the ground floor or the nearest point a vehicle can reach. They exclude civil, electrical or wall-mounting work, and any building charges (lift booking, entry passes, parking).
- Ready-to-ship pieces - 100% of the price on confirmation. ⚠
- Made-to-measure and customised pieces - 50% advance on confirmation to begin production, balance before dispatch. ⚠
- Payment is by bank transfer (NEFT/RTGS/IMPS), UPI, or a secure payment link we send you. We never ask for card details in chat.
We may correct an obvious pricing error before the order is confirmed. Quotations are valid for 14 days unless stated otherwise.
05Made-to-measure and customised pieces
When you ask us to change a dimension, timber, finish or upholstery, we build that piece for you alone. You are responsible for checking the confirmed dimensions against your room, doorways, stairwells and lift before you approve the quotation; we are happy to help you measure.
Once production has begun, customised pieces cannot be cancelled and the advance is not refundable. Changes requested after confirmation may carry extra cost and extend the lead time; we will tell you before proceeding.
06Natural materials and variance
We work in solid timber, hand-woven cane, natural stone and textile. Grain, figure, knots, colour and cane weave differ from piece to piece and from the renders on this site; stone may carry veining and small fissures. These are characteristics of the material, not defects.
- Overall dimensions may vary by up to ±2 cm from the quoted figure.
- Fabric pattern alignment may vary by up to 3%.
- Timber colour changes with light and age - walnut lightens, teak deepens.
- Screen renders are indicative; monitors differ.
07Warranty
Every piece carries a 10-year structural warranty on the timber frame and joinery, and a 1-year warranty on finishes, hardware, cane and upholstery, from the date of delivery. ⚠
The warranty covers defects in materials and workmanship under normal domestic use. It does not cover: normal wear; scratches, dents, stains, burns or water marks; fading from sunlight; damage from misuse, overloading, pets, incorrect cleaning or unapproved modification; damage during a move we did not carry out; or pieces used in commercial settings unless we agreed that use in writing.
To claim, send your order reference and photographs to us on WhatsApp or email. We will repair, replace the part, or replace the piece - at our choice. The warranty is personal to the original purchaser and address. Full terms are on the warranty page.
08Designs and content
The furniture designs, product names, renders, photographs, text and the I'm Rare wordmark are owned by or licensed to Quantic Cloud Technologies Pvt. Ltd.. You may not copy, reproduce or use them commercially, or have our designs manufactured elsewhere, without written permission.
09Limitation of liability
Nothing in these terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act 2019. Subject to that, our total liability for any order is limited to the price you paid for it, and we are not liable for indirect or consequential loss - for example, the cost of a delayed housewarming or of alternative furniture.
The site is provided as is. We try to keep it accurate and available but do not guarantee either.
10Governing law and disputes
These terms are governed by the laws of India. If something goes wrong, tell us first - most issues are resolved in a conversation. Any dispute that cannot be resolved that way is subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.
11Changes to these terms
We may update these terms from time to time. The version in force when you confirm an order applies to that order. The effective date at the top of this page tells you when it last changed.