Effective 14 September 2026
Shipping & delivery
01Where we deliver
Anywhere in India that a truck can reach. Delivery to the ground floor, or the nearest vehicle-accessible point, is included in the quoted price for most pin codes. Remote locations, islands and areas with restricted vehicle access may carry an additional charge, which we will tell you before you confirm.
02Lead times
- Ready-to-ship pieces - dispatched within 10–14 working days of confirmation. ⚠
- Made-to-measure pieces - 4–6 weeks from receipt of the advance, confirmed on your quotation. ⚠
- Transit - 2–7 days depending on distance from Indore.
We will message you when your order is dispatched and again 24–48 hours before delivery to agree a slot. Lead times are estimates; where a delay is within our control we will tell you promptly and, if it exceeds two weeks, offer you the option to cancel a ready-to-ship order for a full refund.
03Before delivery - please measure
Most delivery problems are access problems. Before you confirm an order, please check that the piece - in its packaging, which adds roughly 10–15 cm on each side - will pass through:
- the building entrance and any gates;
- the lift (internal dimensions and door), or the stairwell, landings and turns;
- your front door, corridors and the door of the room it is going to.
Tell us the floor number, whether there is a service lift, and any society rules (delivery hours, entry passes, deposits). We will check the dimensions against your measurements and advise if a piece needs to be delivered knocked-down. If access is not possible on the day and we were not told, the piece is returned to the truck and a re-delivery charge applies.
04How we pack
Pieces are wrapped in foam and stretch film, corner-protected, and crated or boxed in double-wall carton. Stone tops travel upright in timber crates. Upholstered pieces are sealed against dust. Please keep the packaging until you are satisfied with the piece.
05On the day
Our delivery team will carry the piece to the room you choose, unpack it, assemble and level it, remove the packaging, and - where included in the quotation - mount wall-fixed units. Please make sure the space is clear and someone over 18 is present to receive and inspect the furniture.
Delivery to floors above the fourth without a lift, or where stairs require more than two people, may carry a manual-lifting charge; we will quote it in advance.
Our team is not able to move or dispose of your existing furniture, carry out electrical work, or drill into surfaces other than those agreed for wall-mounting.
06Inspection and damage
Inspect each piece with our team before they leave, and note anything on the delivery sheet. If you spot damage after they have gone, send us photographs on WhatsApp within 48 hours of delivery with your order reference.
Transit damage reported within that window is our problem, not yours: we will repair on site, replace the part, or replace the piece, at no cost. Risk in the goods passes to you when the piece is handed over at your address, so damage reported later is treated under the warranty instead.
07Missed or refused deliveries
If nobody is available at the agreed slot, or delivery is refused for a reason other than damage, we will hold the piece and rebook; a re-delivery charge covering the return transport applies. Pieces held for more than 30 days may incur storage charges.
08Trade and project deliveries
For hotels, offices and multi-unit projects we schedule phased deliveries and site installation. Talk to us on WhatsApp or write to hello@imrare.in.